Thank you for ordering your flowers from www.alliumflorist.com.my. Please be informed that all orders from this site are subject to the following notices, terms and conditions.

Acknowledgement & Acceptance of Terms of Use

These terms of use currently apply but may be amended or edited from time to time. Please read these terms of use carefully before you use this website (Allium Online Florist or Alliumflorist.com.my)  offered by Interich Marketing (Reg No: 104591). By using this website, you expressly agree to be bound by these terms as they now are or as amended or edited from time to time and acknowledge that you have read, understood and accepted them. However, if after having read these terms of use and you do not agree with them you must discontinue your use of this site.

• All prices listed are in Ringgit Malaysia (RM).
• We ONLY accept payment through Visa / Mastercard / Online Bank Transfer.
• We ONLY accept online order.
• All Prices are subject to change during festive seasons including, but not limited to, Valentine’s Day, Christmas, Mother’s Day and Chinese New Year. We deliver your order upon receipt of payment.
• Upon successful order, you will receive an Email Confirmation.
• Please provide complete details asked for in our order form to avoid unnecessary delay. 
• All goods sold are non-exchangeable and non-refundable.
• No exchangeable for the item /s after purchased or ordered.
• In the event of a complaint, please email the picture of the gift within 24 hours from the time received.
• The images of items/ products that shown on this website are designed to give a general guide for colors, styles, designs and occasions. We endeavor at all times to create designs as close as possible to the items/ products. And it may not look exactly like the image you have choosen.
• www.alliumflorist.com.my promises to look into each case and reserves the right to the conclusion.

Substitution

• www.alliumflorist.com.my reserves the right to substitute any item in an arrangement with another of equal or higher value depending on stock availability without having to inform/email the sender.
• While it is our desire to fulfill your order as featured on the website, certain coloured materials, baskets or vases may be replaced with new stocks at times, subject to availability.

Cancellation of Orders & Change of Particulars

• Cancellation of orders must be made at least 48 hours before date of delivery. A 10% admin charge will be levied for cancellations.
• A 50% charge will be levied for cancellations ( less than 48 hours notice ).
• Changes to particulars such as address, card message and so on must be made at least 24 hours before delivery. Please click HERE to read our Delivery Information.
• An extra surcharge of up to 50% of the original selling price may be applicable if there’s a need to refresh your items. (Less than 24 hours notice. Especially Delivery Date)

Delivery Policy

• For Subsequent re-delivery will be charged at RM 30.00 or more per delivery per location.
• No deliveries on Saturdays after 6pm & Sunday.
• Please ensure that the recipient's address is correct and that someone is available to receive the item. In most circumstances, we would leave the item with the recipient's neighbours, colleagues, doorstep or whichever possible, unless otherwise instructed. Otherwise, the gift will be returned to office to arrange for another delivery date and time. A surcharge of RM 30.00 or more will be imposed for each re-direction of orders.
• We seek for your kind understanding that request for specific delivery time cannot be guaranteed as it depends on the drivers delivery routes scheduled for that day.

Refund

For "PROBLEM" orders, there will be no refunds for the following :-

• Address given by sender is wrong or incomplete, so orders could not be sent.
• There is no recipient contact number (mobile phone) given by the sender, and no one is at home at time of delivery.
• The recipient has moved house or moved office and cannot be contacted.
• The recipient switches off her/his mobile phone and is not at home or at the office at time of delivery.
• The recipient refuses to accept the flowers because of her/his own personal problem with the sender.
• The recipient stays in a condominium and the guard does not allow driver to go in and does not want to receive the flowers on behalf of recipient.

Non-delivery due to above cases will be treated as order withheld and no refund will be made. However, we will email you a voucher code (discount voucher) for your next order.

Valentine Refund Policy

• Due to the overwhelming demand for fresh flowers on Valentine's Day, we reserve the right to change the product/s ordered by the sender in cases where the product/s he or she ordered is/are out of stock. We reserve the right to change these product/s without having to inform/email the sender. Refunds will not be entertained for such product/s changes.
• All complaints about the freshness of flowers must be lodged latest by 15 February. There will be no monetary refunds for such complaints. But if the complaint is found to be a valid one, a replacement bouquet will be delivered on a date requested by the sender.
• For Valentine Day's deliveries, customers may request for a specific time for the deliveries to be made and we will try our very best to meet it. However due to the overwhelming response for Valentine's Day deliveries, there will be no refunds for any late deliveries.
• For orders received only after 12 noon (GMT +8) on 14 February, we will try our very best to send it out on 14 February. In the event it cannot be delivered by 14 February, it will be automatically delivery on 15 February. Please click HERE  to check out our Delivery Schedule.
• Changes to particulars such as address, card message and so on (that have been ordered before 13 February) will not be allowed after 12 noon (GMT +8)  on 13 February. As such refunds will not be entertained for such orders whereby changes cannot made on 13 February.